PRIVACY POLICY
Last updated: 27 May 2025
This Privacy Policy describes how Nutrition Box ("we", "us", or "our") collects, uses, and protects your personal information when you visit nutritionbox.in or purchase our products. By using our website, you agree to the terms of this policy.
Table of Contents
1. Information We Collect
When you visit nutritionbox.in or place an order with us, we may collect the following types of information:
Personal Identification Information
- Full name, email address, phone number, and shipping/billing address when you place an order or create an account.
- UPI ID or payment instrument details (processed securely via our payment gateway; we never store card numbers).
Device & Usage Information
- IP address, browser type, operating system, referring URLs, and pages visited — collected automatically via cookies and analytics tools.
- Device identifiers for mobile users.
Order & Transaction Data
- Products purchased, order amounts, payment status, delivery address, and order history.
Communications
- Messages you send us via WhatsApp, email, or our contact form.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfilment — To process your purchases, arrange delivery, and send order confirmations and shipping updates.
- Customer Support — To respond to your queries, complaints, or return requests.
- Account Management — To create and manage your Nutrition Box account.
- Payment Processing — To verify and complete transactions securely through our payment partners (Razorpay / UPI gateways).
- Marketing & Promotions — To send you offers, newsletters, and product updates (only if you opt in; you can unsubscribe anytime).
- Analytics & Improvement — To understand how customers use our site and improve our products and services.
- Legal Compliance — To meet our obligations under Indian law, including GST regulations and FSSAI requirements.
5. Data Security
We implement industry-standard security measures to protect your information:
- HTTPS/TLS encryption on all pages.
- Supabase (our database provider) uses enterprise-grade security with row-level access controls.
- Razorpay (our payment gateway) is PCI-DSS compliant — we never store your card details on our servers.
- Access to customer data is restricted to authorised Nutrition Box personnel only.
While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We encourage you to use a strong password and not share your account credentials.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Order records — Retained for 7 years to comply with GST and accounting regulations under Indian law.
- Account information — Retained until you request deletion of your account.
- Marketing preferences — Retained until you unsubscribe or opt out.
- Analytics data — Anonymised and retained for up to 26 months.
You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us at support@nutritionbox.in.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian privacy law, you have the right to:
- Access — Request a copy of the personal data we hold about you.
- Correction — Ask us to correct inaccurate or incomplete data.
- Erasure — Request deletion of your personal data (where legally permissible).
- Withdrawal of Consent — Withdraw consent to marketing communications at any time.
- Grievance Redressal — Lodge a complaint with our Grievance Officer (details below).
To exercise any of these rights, email us at support@nutritionbox.in or WhatsApp us at +91 92107 84369. We will respond within 30 days.
8. Children's Privacy
Nutrition Box is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child under 18 has provided us with personal information, please contact us immediately and we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., brand official sites, social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate when changes were made. We encourage you to review this policy periodically. Continued use of nutritionbox.in after any changes constitutes your acceptance of the updated policy.
11. Contact & Grievance Officer
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact:
Nutrition Box — Grievance Officer
Shop No 5, Main Khaira Mor, Najafgarh, Delhi — 110043
📧 Email: support@nutritionbox.in
📞 Phone: +91 92107 84369
💬 WhatsApp: wa.me/919210784369
We aim to resolve all privacy concerns within 30 business days.
YOUR PRIVACY MATTERS TO US
If you have any questions about this policy, reach out — we're happy to help.
© 2025 Nutrition Box. Shop No 5, Main Khaira Mor, Najafgarh, Delhi — 110043